Frequently Asked Questions

Emergency Plumbing

After hour rates apply between 5pm – 7:30am. If you are in Auckland, we do not charge you for travel or mileage fees.

Standard Response Plumbing prices applies if the job takes longer than an hour.

Most home plumbing emergencies can be fixed within that hour. Once our plumber is onsite, they will be able to quickly assess your plumbing emergency and will discuss your options. That way, you get to choose the best, cost effective solution.

Every water leak is different, but turning of your water mains (this is usually found at the front of your house with either a blue or black cover) may help prevent further damage to your house and property. Call us immediately and a Response Plumber will be at your home to fix your leak. If you have flexible braided hoses in your house contact us before they start leaking.

There can be a number of issues, but no hot water usually means your heating element or thermostat in your hot water cylinder needs replacing. A Response Plumber can fix this problem once onsite and have hot water running in less than hour in most cases. We can also install a new hot water cylinder or upgrade your water pressure to improve water flow for your shower and taps.

Residential Plumbing


Building practices recommend a certified plumber installs baths, showers and sinks. This ensures you meet building requirements and everything is water tight.

We suggest that you contact a plumber before purchasing your bath, sink or shower. That way you can get advice on the best options for your individual home circumstances. Your existing pipes or water pressure may limit your options. By contacting us, we can potentially save you thousands of dollars and hours of searching for the right plumbing supplies.

Response Plumbers install and replace bathrooms and kitchens all the time. We work with you or your builder to ensure a smooth and quick installation.

Yes you can, and replacing a worn out washer in your tap can be easy. However, things can and do go wrong with simple DIY jobs. If your tap still leaks after you fix it, we are available 24 / 7 for emergency repairs. We can also replace or repair your other taps while we are there, saving you time and money.

Just one dripping tap in your house can waste 15,000 litres of water in a year. If you have a leaking tap, you can find out how much water you are wasting. Most taps can be fixed quickly, with very little mess. While we are there, we can even replace your old taps or upgrade them to water efficient taps.

A leaking toilet may not be seen nor heard, but can waste more than 16,000 litres of water a year. To check, put some food colouring in the toilet tank. If, without flushing, the colouring appears in the bowl, you have a faulty toilet. This type of leak typically isn’t an emergency, but can get worse if it isn’t fixed.

Yes. There are a number of options available, from installing new water efficient taps and shower heads, to fitting a pressure limiting valve on your hot water cylinder. indicates that if your current shower head flows at 12 litres per minute and 2 people take a 10 minute shower each day, you’ll use $458 worth of electrically heated water per year. Change that head to one that flows at 8 litres per minute and your hot-water bill drops to $305, saving you $153 a year. If you are interested in saving on your water bill, Response Plumbing can provide you a number of solutions.

Still have questions? Contact the friendly team at Response Plumbing today.


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A Response Plumber can come to your place in less than an hour if you live in the greater Auckland area. Find out more about which suburbs we cover.